Identifikasi dan Analisis Beban Kerja Mental Karyawan menggunakan Metode NASA TLX di PT XYZ

PT XYZ is one of the companies in Indonesia engaged providing telecommunications products. There are several interconnected and systematic teams at including OBL, SM/PRPO, Solution Reporting Data which related to human resources have jobs that create their own workload order achieve tasks been done. wants know value large mental workforce gets on its four by applying NASA TLX method. The aim this research be able identify events investigate risks workload, rating levels suggestions for improving work systems employees XYZ. Based score using NASA-TLX method, it was found 14 had a very high load, while 2 load. Then, most dominant variable, can affect final load according questionnaire given before, namely effort performance. Proposals improvements shared reduce score/rating employees' adding needs relevant team members also company, training activities anticipating sharing sessions among fellow regarding hearings about complaints annoyed working.